Refund Policy

Refund Policy

Effective Date: July 15, 2026

At Beautelora, your satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to help. Please read our Refund Policy carefully to understand your rights and the refund process.

Refund Eligibility

You may be eligible for a refund if:

  • You received a damaged or defective item.

  • You received the wrong product.

  • Your order was lost in transit (after verification with the shipping carrier).

  • The item is unused, unopened, in its original packaging, and returned within 30 days of delivery.

To request a refund, please contact us with:

  • Your order number

  • A brief description of the issue

  • Clear photos of the item (if damaged, defective, or incorrect)

Non-Refundable Items

For health and hygiene reasons, we cannot offer refunds for:

  • Opened or used skincare products

  • Opened makeup or cosmetic products

  • Personal care items that have been used

  • Gift cards (if applicable)

  • Final sale or clearance items

Return Process

If your refund request is approved, we'll provide instructions on how to return the item (if a return is required). Returned items must be securely packaged and sent to the address provided by our support team.

Refund Processing

After receiving and inspecting your returned item, we'll notify you of the outcome.

If approved, your refund will be issued to your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.

Order Cancellations

Orders may be canceled within 12 hours of purchase. Once an order has entered processing or has been shipped, it can no longer be canceled.

Shipping Costs

  • If the refund is due to our mistake (such as a damaged, defective, or incorrect item), we will cover the return shipping costs.

  • For all other approved returns, customers are responsible for return shipping fees unless otherwise required by applicable law.

Late or Missing Refunds

If you haven't received your refund after the expected processing period:

  1. Check your bank account or payment method.

  2. Contact your bank or card provider, as processing times may vary.

  3. If you still need assistance, contact our customer support team.

Contact Us

If you have any questions about this Refund Policy or need assistance with a refund request, please contact us:

Email: beautelora0@gmail.com

We strive to respond to all inquiries within 24–48 business hours.

Thank you for shopping with Beautelora. We appreciate your trust and are committed to providing you with a safe and enjoyable shopping experience.